Refund & Order Policy
At Sugardust Bakehouse, we take pride in preparing fresh, delicious baked goods and want every customer to be happy with their order. Because our products are freshly made and perishable, all sales are generally final once an order has been prepared, picked up, delivered, or shipped.
Refunds & Replacements
If there is a problem with your order, please contact Sugardust Bakehouse within 48 hours of receiving it. If your order is incorrect, damaged, missing an item, or does not meet our quality standards, we want the opportunity to correct it. Depending on the circumstances, Sugardust Bakehouse may, at its discretion, provide a replacement, store credit, or refund. We may request a photo of the product and/or packaging to help us understand and resolve the issue. Because taste and personal preferences vary, refunds are generally not provided simply because a customer does not prefer a particular flavor or product.
Returns
For food safety reasons, Sugardust Bakehouse does not accept returns of cookies, baked goods, or other food products once they have left our possession. If you believe there is a quality issue with a product, please contact us rather than returning the product to the bakery.
Order Cancellations & Changes
We understand that plans sometimes change. Please contact us as soon as possible if you need to cancel or modify an order. Orders may be canceled or changed if production has not yet begun. Once ingredients have been purchased specifically for an order or preparation has started, the order may no longer be eligible for cancellation, modification, or refund. Custom orders, large orders, catering orders, and special-event orders may have additional cancellation requirements that will be communicated when the order is placed.
Pickup and Delivery
Customers are responsible for providing accurate pickup and/or delivery information when placing an order. Sugardust Bakehouse cannot guarantee delivery times or be held responsible for delays caused by third-party delivery services, weather, incorrect addresses, or other circumstances outside of our reasonable control.
Allergies & Dietary Restrictions
Our baked goods may contain or come into contact with common food allergens, including wheat, milk, eggs, peanuts, tree nuts, soy, and other allergens. Although we take care in preparing our products, we cannot guarantee that any product is completely free from allergens or cross-contact. Customers with severe food allergies should contact Sugardust Bakehouse before placing an order.
Pricing & Order Errors
Sugardust Bakehouse makes every effort to ensure that product descriptions, availability, pricing, and other information are accurate. We reserve the right to correct errors, inaccuracies, or omissions and, when necessary, cancel or adjust an order affected by an error. If we cancel an order that has already been paid for, the amount paid for the canceled portion will be refunded.
Our Commitment to You
Above all, we want you to enjoy your experience with Sugardust Bakehouse. If something isn't right with your order, please contact us and give us the opportunity to make it right.
Sugardust Bakehouse